Recently, I've had some troubles achieving a stable connection to CIS when at home. This seems to be unrelated to whether I'm on my Baystate laptop or whether trying to log on from my Mac or my kids' PC laptop. It turns out that the PC's dreaded operating system, Windows Vista, has Internet Explorer8 and I was recently told that CIS will not run through on anything higher than IE7. To make matters worse, Vista doesn't allow me to download this older version of Internet Explorer. On my Mac, Safari has been kind of iffy in terms of holding a connection. So...
If you are having trouble logging in from home, whether from a Baystate laptop or your own home computer, the best way to ensure a connection is to use the Firefox browser. If you don't have this on your home computer, download it. If you'd like to download it to your Baystate laptop, give the Help Desk a call and see whether they can facililate this for you. I make no promises, but this seems a reasonable request if you are accessing CIS from home. (Of course, when logging on to CIS, make sure you first login through baystateheath.org.)
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